1. Introduction

Welcome to Donate For Dough! We appreciate your support and trust. Our goal is to provide a straightforward and fair experience for all our supporters, whether you're in the U.S. or abroad. If you need to request a refund, this policy explains when and how we can help.

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2. Eligibility for Refunds

Refunds may be considered under limited, reasonable circumstances. Specifically:

• Time Limit: Refund requests must be submitted within 7 days of the transaction date.

• Valid Reasons: Examples include:

  • Duplicate or mistaken purchase (e.g., wrong amount typed)

  • Unauthorized or fraudulent transaction

• Proof Required: We may ask for:

  • Date and amount of purchase

  • Purchase method (e.g., last 4 digits of credit card)

  • Transaction confirmation or receipt

  • A clear explanation for the refund request

• Discretionary Approval: While most purchases are considered non-refundable, we review requests fairly and on a case-by-case basis.

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3. Non-Refundable Items or Services

To keep things fair and transparent, certain purchases cannot be refunded:

• Purchases older than 7 days (unless due to fraud or system error)

• Purchases that have already been disbursed to fundraising groups or used for program costs

• Purchases for which a tax deduction has already been claimed or for which a tax receipt was issued

• Purchases that have already been shipped from our warehouse

• Purchases made knowingly under “no-refund” terms at the time of donation

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4. Process for Requesting a Refund

If you believe your situation qualifies for a refund, here’s how to proceed:

1. Write us at help@donatefordough.com, subject line: “Refund Request”

2. Include in your message:

   • Your full name and contact details

   • Donation date, amount, and payment method (e.g., last four digits of card)

   • Explanation of the issue (e.g., duplicate charge, error)

   • Any supporting documentation or proof (confirmation email, transaction ID

3. Our Response Time: We strive to reply within 2 business days.

4. Refund Processing: If approved, we issue refunds using your original payment method. It may take 10–14 business days to appear in your account, depending on your bank or payment provider.

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5. Exchanges

Since we provide fundraising cards and support (like pizza cards tied to your campaign), there generally isn’t an exchange option. If the issue isn’t resolved through refund, contact us—we’ll work with you to find a suitable alternative.

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6. Late or Missing Refunds

If you haven’t seen the refund after approval:

• Wait up to 14 business days—it can vary by bank.

• If still missing, contact us at help@donatefordough.com.

• Be prepared to share your refund request date and any transaction info so we can assist faster.

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7. Contact Information

We’re here to help—reach out any time:

• Email: help@donatefordough.com

• Phone: (320) 403-4088

Our team is committed to ensuring you have a positive, transparent, and trustworthy experience with us